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  • Report:  #1205579

Complaint Review: digital river

digital river mcafee-online store digital river Paid for online computer protection. Could not download it because I was no eligible. Took my money anyway. Asked for refund. Never got one. Not known Not known

  • Reported By:
    marty — colorado springs' Colorado
  • Submitted:
    Fri, January 30, 2015
  • Updated:
    Fri, January 30, 2015

I attempted to purchase mcafee online computer protection through digital river. I submitted my online payment in advance for the amount of $44.99. After I paid, I attempted several times to download the package. It would not. I tried several browers, and several times. Apparently because I was an existing customer eligible for renewal, this $44.99 offer was invalid. They took my money anyway but would not allow me to download the service.

After many attempts I followed their instructions and filed the appropriate document for a refund. I never got one.

 

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