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  • Report:  #811821

Complaint Review: digitaldepotonline.com

digitaldepotonline.com Was left on hold for over an hour, hung up on and transferred back to hold every time I asked for a return number for my package. Internet

  • Reported By:
    dvh — MISSOURI CITY Texas United States of America
  • Submitted:
    Tue, December 20, 2011
  • Updated:
    Tue, December 20, 2011
  • digitaldepotonline.com
    Internet
    United States of America
  • Phone:
    6267680993
  • Category:

I purchased a camera on cyber monday from Digital Depot Online.  I was sent an email telling me I must call and confirm to proceed with my purchase.  After calling them back, I was told my order did not include a battery and was charged an additional amount.  I proceeded with the purchase even though I had a funny feeling about it.  When I received the camera, it did not even come with a lens.  I call within 3 days of receiving it to ask for a return # as was required from the email I received from them.  I called and asked for customer service and was put on hold for 20 minutes, then the phone hung up.  I called right back and was put on hold again.  After about 10 minutes, the phone was picked up where I heard men laughing in the back ground.  I was put back on hold for another 10 minutes, then a man answered and I gave my order # and asked for a return number.  I was promptly put back on hold.  This happened 2 more times.  I finally hung up and called my credit card company and put a stop on the payment and filed a dispute.  

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