Dimensional Roofing & Diagnostics TRUSTED BUSINESS REVIEW:. Dimensional Roofing & Diagnostics dedicated and PROVEN to Customer Satisfaction. Dimensional Roofing has GLEAMING references available and customers willing to vouch for their work and even show you built roofs! Dimensional Roofing and Matthew Lamz award winning by industry manufacturers for top performance. Verified by Ripoff Report Corporate Advocacy Program....a program that assures consumers that Dimensional Roofing does what they say! Safe and Trusted by the Corporate Advocacy Program. A+ with the BBB! Zero Complaints!
Ripoff Report REVIEW /Commitment to Customer Satisfaction
Dimensional Roofing & Diagnostics joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By ED Magedson - Founder, Ripoff Report
Dimensional Roofing & Diagnostics approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to Dimensional Roofing & Diagnostics did just that.
DIMENSIONAL ROOFING & DIAGNOSTICS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" Dimensional Roofing & Diagnostics is an Austin based commercial roofing company that specializes in efficiency....which saves our customers money. We can replace any kind of flat roof and have a competitive edge with metal roofs. We have won awards for selling and installing out flat roof systems and scoring perfectly in our post installation inspections. We wouldn't have it any other way. For years, we have focused on building quality roofs, one by one...instead of rushing through roofs just to get paid. The pride in our work and the satisfaction from our customers is what we truly live for. Our roof systems are always built to manufacturer specification, or even exceeds it. Dimensional Roofing & Diagnostics covers all of Texas and has travelled as far as Ohio for customers. We are the real deal roofing company who knows the science in the system more so than most other roofers in the country. YES, THE COUNTRY. Our team is a tight family that works together so well because we can all trust each other in knowing that each of us are equally as dedicated to providing our customers what they deserve.
WHY DIMENSIONAL ROOFING & DIAGNOSTICS IS BETTER THAN THEIR COMPETITORS
” Dimensional Roofing & Diagnostics is unlike 99% of the roofing companies out there. First off- We know roofing. When you call to get a quote, we immediately get a needs analysis over the phone so we know what you are experiencing. When we get to your building, we thoroughly inspect your roof by first core sampling your roof to know what you CURRENTLY HAVE. This is SO important. How can a roofing company tell you what is best for you when they don't know what you have for a deck or if you already have three roofs overlayed on eachother. We have saved some customers from disaster by explaining that if they were to accept the low bid they showed us, it would have collapsed their roof. Some buildings are built with fragile gypsum decks and the wrong install could be dangerous. We have estimators who between the two have over 55 years of estimating experience. Tapered layouts, metal flashing details, custom value engineering....we can do it! We have other roofing companies come to US for help!
Second- We employ some technology that isn't just about looking cool. Level 1 Thermography Technicians as production managers are there with Infrared Cameras to detect moisture in minutes. To be able to provide a report complete with Infrared images that clearly show where the water is coming from and where it's going is priceless. It also builds the trust with our client because an image tells a thousand words.
Third- Dimensional has been in business for nearly SIX years and we have an A+ rating with the BBB, ZERO COMPLAINTS. We work very hard to leave our customers beyond happy as we build above and beyond expectations. There are always hiccups in construction, but they way we see "problems" are as "opportunities" to shine. You MUST have that perspective in construction or you will simply fail. Word of mouth is powerful. We provide real warranties that offer real service. WE ANSWER THE PHONE. You will never find yourself frustrated in trying to contact us. This is so important.
DIMENSIONAL ROOFING & DIAGNOSTICS - STATEMENTS FROM PRESIDENT – MATTHEW LAMZ
" My name is Matthew Lamz and I am the President of Dimensional Roofing & Diagnostics. Thank you for taking the time to read this review on Dimensional Roofing & Diagnostics as the outrageous reports filed are clearly made out of anger from a disgruntled, terminated employee. The roofing business is cut throat as it is, but when the cancer is on the inside of the company, it can be dangerous. The reports that were filed were done about a year and a half ago and since then our company has continued to grow. None of the claims were true and Dimensional Roofing has continued to build top quality roofs. The terminated employee was a salary compensated individual and become jealous of our hard working sales reps who were truly working and making the company money. Instead of coming to work, the disgruntled came in to work after lunch and used company credit cards to buy personal items for himself. Video footage is kept of him in our office after midnight going through other employees offices. This is just unacceptable. He has been terminated and a Human Resources Consultant has been hired to keep our policies clear hiring techniques effective. We would like to thank our many loyal corporate and private clients for their understanding and trust in Dimensional Roofing for they know who we are and what we do.
Furthermore, our supply and manufacturer networks have been supportive and undertanding the same. What is most imprtant to us is that any building owner shopping for a quality roofer give Dimensinoal Roofing & Diagnostics a chance to bid on their project. Let us demonstrate our knowledge and sincerity in earning your business. We are growing healthily and look forward to serving more building owners with our A+ service. Owner to Owner...you should know that these type of situations with disgruntled former employees can happen to anyone. Some can be a threat and some not. However, look at reality when considering not calling us and remember, all business owners are subject to this. We joined the Corporate Advocacy Program to help prove that we care about our business and earning yours. We look forward to hearing from you and serving you well! - Matthew Lamz Dimensional Roofing & Diagnostics, President At Dimensional Roofing & Diagnostics we pride ourselves in using the highest quality SERVICE.
We at Dimensional Roofing & Diagnostics have worked with many different products and are certified with the best. We only build systems that make sense. For example, we do not build SPF (spray foam) roofs when we can build a TPO roof with insulation for the same price. We know what lasts and what doesn't. Most important, is PEOPLE. The value of a company always comes down the people operating it. You can have best products on the roof ready to install...but if the crew is irresponsible and poorly trained, or the communication between the office, production mananger, supply and the crew is little to none...expect your customer's satisfaction level to be little to none.
Dimensional Roofing & Diagnostics come complete with experiecend and knowledgeable sales representatives, tenured estimators, sharp and diligent production managers and excellent insurance policies for everyone's safety. Our production managers are OSHA certified, which is a MUST. They are also infrared certified to help find leaks. Our state of the art sheet metal shop is one of the most advanced in Austin and makes for amazing metal products. Our experienced fabricators can make any roofing detail with precision. People make a company and our people make Dimensional Roofing great.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, Dimensional Roofing & Diagnostics is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Dimensional Roofing & Diagnostics and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Dimensional Roofing & Diagnostics a positive Rating. Dimensional Roofing & Diagnostics made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM DIMENSIONAL ROOFING & DIAGNOSTICS
Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Dimensional Roofing & Diagnostics is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. Dimensional Roofing & Diagnostics is dedicated to customer satisfaction and VALUE. Offering thorough roof inspections, detailed scopes of work that detail exactly how the roof is being assembled makes Dimensional Roofing a game changer from the start. Then there is our pricing, We are so competitive that we rarely lose a bid, apples to apples. Our build experience is always managed up front...meaning that we take the time to evaluate the building, the parking lot, the landscaping and work hours to ensure a safe work zone. However, when we know there are going to be items that receive collateral damage, like grass from heavy equipment or minor damage to a parking lot from a dumpster...those items are addressed prior to the build. If they do become an issue, the customer is not surprised and Dimensional handles the remedy. Again, we answer our phones. When there is an issue, we don't run from it. We want to tackle it as quickly as possible. With a production manager on site at all times during a build, communication is great and our clients feel confident that professionals are on the job. This is standard protocol for Dimensional Roofing & Diagnostics. Dimensional Roofing & Diagnostics receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com. This kind of dedication to customer service means that Dimensional Roofing & Diagnostics will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with Dimensional Roofing & Diagnostics, you are invited to contact them directly via email: matthew@dimensionalrfg.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company's response and to insure customer satisfaction). You can call Dimensional Roofing & Diagnostics directly at 512-496-3687.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Dimensional Roofing & Diagnostics or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Dimensional Roofing & Diagnostics meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements. Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services.
We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Consumers can feel safe confident and secure when doing business with Dimensional Roofing & Diagnostics.
Here's why:
Written by,..