Dimout, Dimout Shoes shipping overcharge, pocketed overcharged shipping fee, refuses to refund overcharge in shipping Wimauma Internet
Recently I ordered a few items from their online store. I wanted to receive the items in time for Valentine's Day, so I asked for Next Day Air shipping, because the web site had a message on it that informed me I would not receive my items in time if I ordered the standard, $4.95 shipping.
I was unaware that the company is in Palmetto, only a few minutes away from my own home in Tampa.
When I received the package the next day, I noticed it had been shipped UPS Ground. I called UPS to verify that this was indeed the case.
Whoever shipped the package noticed that I was located in Tampa, changed the shipping to Ground, and still proceeded to charge me for next day air shipping to the tune of over $36.
Since I received Ground shipping and not Next Day Air, I due a refund of the difference in shipping charges. Their standard shipping is $4.95.
They didn't pay the extra money for shipping to UPS - apparently they're keeping that extra thirty+ dollars they made off of me. If I had known the close proximity of the shipping origin, and IF THE WEBSITE HADN'T WARNED ME NOT TO SELECT STANDARD SHIPPING, I would not have ordered Next Day Air.
The company is not cooperating with me and must really need that extra thirty bucks they made off of me. I have filed a report with the State Attorney's office because this is fraud.
Tina
tampa, Florida
U.S.A.
1 Updates & Rebuttals
Robert
Ellenton,Florida,
U.S.A.
From DimOut
#2REBUTTAL Owner of company
Mon, February 19, 2007
Dont have time to really answer this but I will post the email I just sent to them.
Hello,
Please look over the typos I'm typing this from a small lap-top computer and have no spell check on it.
As you know our CSR told you the owners are on vacation this week. I am one of the owners on vacation. Still taking time out to answer this for you.
All I can tell you is there would have been a full refund for the error as soon as we processed the cards next week. We do it that way all the time.
This way it SAVES YOU MONEY! We would have only charged you for ground shipping. The $4.95 WOULD NOT HAVE MADE IT IN TIME! It takes up a minimum of 3 days to process those orders. Ground would have made it in time in your case. You just needed to let this come out in the wash and wait to talk to one of the owners like our CSR person told you.
Now for the legal stuff. You bought it from us with a next day guarantee and you seen the price AND agreed to the price at check out. We can ship it anyway we want and as long as you have it the next day. AT THIS POINT IN TIME even if we don't refund you next week we have done nothing wrong. You ordered an item asked for a special delivery time SEEN the price and agreed
to the price by finishing the order. We up-held to our end by making sure the item was there on time. Really there is nothing wrong. We are allowed to charge $1,000 for shipping and handling if we want.
We don't like unhappy customers and we don't like bad things said about us especially when they are untrue. Like I said we did what was needed.
If you want to talk about our warning for next day air for valentines day.
Really think about that. Only a handful of customers live near us and could get there item on time ordering ground. The other 49 states needed to order Next Day Air! Also we ship from CA and PA so if your order would have needed to ship from PA we would have shipped it next day air. This is why the cart charges that and we go back though and refund. The refund is taking longer because of our Vacation but you are the only person complaining and reporting up to places on-line.
At this point I think you need to take a deep breath and think about what really happened and even if we never refunded you for the difference we still did nothing wrong.
Also just so you know we LOSE money on shipping every year. We actually lose about $0.45 average per order. Please don't slam us when at least 50% of the other lingerie sites really do rip people off on shipping.
Now all I can as is that you please remove your false complaints and wait for us to fix the problem next week. Also please sit back and look at this from our end. I think you will realize we are doing everything better than
most other on-line sites.
Kim Rawley
www.dimout.com