DinoDirect Unetical practices Chongqing, China
DinoDirect is an online China wholesaler.
Unethical Practices
It is essentially, impossible to cancel an order on DinoDirect. Sure, there's an option provided, but after selecting it, you will continuously be told that the order # that you entered is incorrect (knowing that it's not). If you choose to use the live chat, you will rudely be disconnected or if you do connect, will be asked repeatedly why you want to cancel your order. No matter the reason, the reply continues to ask why. "But, why? We are a very reputable business." What? The poor customer service and website functionality is an ingenious smoke screen provided to avoid making a connect to the customer- therefore avoiding a loss of a sale. Avoid this unethical business!
1 Updates & Rebuttals
Asce
California,United States of America
contacting us
#2UPDATE Employee
Thu, November 03, 2011
Dear Sir/Madam,
Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.
I would like to invite all customers to leave your questions and specify your order number in your comments, so we can be more convenient to investigate your issues and contact you to solve the problems.
furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best.
For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/
For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.
Regards,
Louis,CS-Manager
DinoDirect