Complaint Review: Direct Air

Flight of 13 Jan 12 to Punta Gorda, FL out of Kalamazoo abruptly cancelled 2 hours prior to departure due to weather. We were told entire flight would be rescheduled in 23-48 hours, new plane & crew to be assigned. We were to call in later in the day for revised flight confirmation. This would turn out to be a lie.

After calling for 9 hours, and getting busy signal, we were finally told no plane was to be sent in to replace our cancelled flight, no refund given and could not get us on another flight until 3 days later, after our cruise had started. 

No attempt was made to rebook us on another airline for a timely arrival to our destination. We purhased one way tickets on another, more reputable airline to make our cruise.  

We were offered a voucher, which would only be good until April 12th as our tickets had been purchased in April 2011. We asked to have the vouchers extended and were refused. Refund was refused. 

The return ticket we did use, flight arrived in Kalamazoo 45 minutes late.  And selling coffee and water on-board for $1.00 each is absurd.

We will never fly Direct Air again, and are warning our friends and business partners about the poor customer service we experienced. Sometimes flying cheap isn't worth the grief.