Complaint Review: Direct Buy Auto Warranty

I purchased a warranty for my 2006 Mercedes S-430 in April 2015, paid $2,300.00 for warranty.in September 2015 I traded the Benz in and purchased a 2008 Caddy Escalade, I was told by warranty Co. that i could tranfer old warranty to new car, after about 6 weeks going back and forth I was told that the caddy could not be covered.This was in mid November, I then filed paper work for my contract to be terminated and for my pro-rated refund sent to me.Well as of today's date 12-17-2015 I have called them at least 3 times a week asking for and update of my refund, I was told that checks are cut on the 15th and 30th of each month.I call on  December 14,16th, and 17th no one could tell me about my refund,all of my calls was cut off and when i called back went right to voice mail.Im due  a refund of $1660.00