Complaint Review:
DIRECT BUY AUTO WARRANTY
I PURCHASED A EXTENDED CAR WARRANTY ON MY MERCEDES ON 6/24/12 FROM THESE PEOPLE ..PAID UP FRONT $2550.00 FOR 150 MILE WARRANTY 4 YEARS COVERAGE ...CAR HAS BEEN IN SHOP WITH MAJOR BREAKDOWNS..ABS/SBC SYSTEM/AND ABC SYSTEM.. I HAVE ALREADY PAID OUT OF POCKET SINCE THEN ABOUT $6,000.00 EACH TIME THE REPAIR ESTIMATE WAS FAXED TO DIRECT BUY WARRANTY THEY ALWAYS CAME BACK WITH A REPLY THIS IS UNDER NORMALY WEAR AND TEAR AND WE DON'T COVER THAT ..DUH! THATS WHY I BOUGHT THIS WARRANTY , THEY SAID YOUR TROUBLES ARE OVER IF YOU BREAK DOWN ANYWHERE.. EACH TIME MY CAR WAS IN THE SHOP IT WAS THERE AS MUCH AS 3 DAYS BEFORE THEY EVEN SENT A REP DOWN TO LOOK AT IT ..AFTER LOOKING OVER SOME OF MY INVOICES I NOTICED THAT MY POLICY SUPPOSED TO HAVE COVERED AN ITEM SO I CALLED THEM AND THEY SAID IT WAS OVER 30 DAYS AND THEY COULD NOT REMBURSE ME ...THATS STUPID I PAID FOR IT OUT OF MY POCKET ..I SHOULD GET THAT MONEY BACK. WELL I CALLED THE COMPANY AND ASKED SINCE THEY ARE NOT GOING TO PAY FOR MY REPAIRS ON MY CAR HOW MUCH WILL MY PRO-RATE TO GET MY REFUND ON MY POLICY MONEY I PAID ..THE MAN ON THE PHONE SAID I CAN NOT TELL YOU THAT . I SAID WHY IT IS MY POLICY ( KEEP IN MIND HERE IS MY CAR IN THE SHOP FOR 3 DAYS AS HE AND I WERE TALKING ON THE PHONE WITH A $4,000.00 ABC REPAIR ESTIMATE WAITING FOR A RESPONSE FROM THEM. HE SAYS I WILL HAVE TO SEND THAT INFORMATION TO YOU EMAIL ...WELL BY ME ACCEPTING THAT EMAIL IT AUTHORIZED THEM THAT I WAS CANCELING MY POLICY THEY SAID I WOULD ONLY GET BACK $643.00 ..30 DAYS NOW APRIL,22ND AND I STILL HAVE NOT GOTTEN MY LITTLE REFUND, WHICH SHOULD HAVE BEEN MUCH MORE PRO-RATED AMOUNT. DO YOU THINK I WOULD HAVE CANCELED MY POLICY WITH 4 MORE YEARS AND 90,000 MILES WARRANTY LEFT I DON'T THINK SO AS I NEVER SAID ANYTHING ABOUT I WANTED TO CANCEL MY POLICY FOR THE $643.00 I WAS JUST INQUIRING ABOUT IT .. AND SEE WHAT I DID I GOT SCAMMED BY DIRECT AUTO WARRANTY CO. I DID NOT EVEN AGREE TO THE EMAIL I WAS SENT AS HE SAID THATS THE ONLY WAY I COULD GET THE REFUND AMOUNT.PLEASE DON'T BUY AN EXTENEDED WARRANTY ...THIS COMPANY IS A BIG RIPPPPPP OFF