Complaint Review: Direct Buy Travel

 We booked a hotel in Virginia Beach, VA through Direct Buy Travel. The rate was good and the VP reviews through the link on their site seem good. As the time came for our vacation we checked other reviews and discovered the place was not what we expected to get through Direct Buy, and our money was non-refundable. We filed a complaint with direct buy and call them numerous times over the course of about nine or 10 days. We also posted on media how frustrated we were with the inability of the company to refund our money. We are platinum members of direct buy and expected better service. In the end we are pleased to say that direct buy contacted us and refunded our full amount of money for this substandard hotel, even though it wasn't their responsibility For their standard policy. For us they went the extra mile and we are very grateful for that.