Complaint Review: Direct Buy Travel

Booked a vacation for the family that we have all been looking forward too through Direct Buy Travel. I dont have alot of extra money so I used a travel certificate from a friend (paid him cash) and booked a trip to Mexico.

I paid for an upgraded room that is suppose to sleep 4 adults and 2 childeren. I originally only had Me, Wife, 19 year old son and 12 year old son for a total of 4. called and asked if I could add one more adult (sons girlfriend) and they told me no problem children are free. Gave about a week and called back because hadnt received a new confirmation but was told everythig was fine. At that point I bought all airplane tickets for 4 adults and a child and prepared to enjoy are vacation in 90 days.

I get a call from Direct Buy 45 days before to confirm my reservation and they tell me the were confriming for four people, I informed them of my conversation with a one of there customer service reps and they told me he had told me wrong. The room will only hold 4, cell phone signal is broken up so says he will need to call me back in 15 min. that never happen so I called direct buy back, this person tells me yep your good hold 4 adults and 2 children. I call again the next day to get a new confrimation because I am not going 2500 miles to mexico without a confirmation especially with children. I am told this time that I can only have 4 with children and adults.

By now Im going crazy so I call the hotel only to be told they can not tell me anything because I booked through Direct Buy. Moral of the story I did cancel and had to rebook a last minute vacation through Apple Vacations (which I will now recommend) because I already had purchased 2000 worth of airplane tickets for a vacation I was told was good, Direct buy kept my 250 upgrade and the travel certificate (that i paid cash for) because they have no idea on the accomdations they provide.

I would never recommend or offer Direct Buy to anybody, It is a complete joke and customer service is the most frustrating conversation I have ever had. I see no resolution to this matter without refunding my 250 and certificate for a family vacation you ruined, after telling me everything was just find (Atleast 3 of the 5 customer service reps did)

Brian

Rockford, IL