Complaint Review: Direct Energy

Direct Energy is a complete scam and fraud.  Apparantly they signed my (elderly) Dad up over a year ago! My dad is a honest person and always has payed his bills no matter what amount and on time!!! He had no clue he was signed up for Direct Energy until recently when he received a bill in the mail and it was much higher than his last months bill. I looked the bill over and saw that there were Direct Energy charges on his bill.  Called NYSEG and they explained to me that my dad had other suppliers besides NYSEG. I immediately called Direct Energy and cancelled. However the budget that THEY set for him was under his supposidly usage and in the end he has been behind for over a year in their charges.

They could not provide me with written consent that he wanted these services nor a phone recorded conversation that he approved for these services. I need your help to get some type of reimbursement for my dad for over a year of services that he yes used but had no knowlegde of. All this time he just thought NYSEG was his supplier. Had Direct Energy not raised their price in charging we would have never found out.  He is a honest honest person, he's worked hard his whole life. He is elderly and has bad eyesight and hearing. He just goes with the flow of daily life activities including paying his bills and not questioning things until they become extremely high and he is on a fix budget.  Please help him in this matter!

Brenda

New York