Complaint Review: direct express

I have been receiving my social security money on these direct express card that government thought was such a great ideal, I thought it was convenient up till now. I recently was a victim of fraud on the 3rd I received my check as normal and paid 2 bills and bought a chain off ebay, then on the 8th 1100 dollars was taken off my card in Florida mind you I'm in Utah all my funds was drained and that was all my income I had.  I contacted direct express as soon as I noticed my card was not going through on my water bill which I thought had money on it so I called and said I had 0$ . I then called direct express asked what happened to my money they said it was taken off in Florida , me personally would think that the government would notice that if spent in one state then jumped few States away then would send up some sort of flag but nope all was taken direct express told me I didn't need to fill out a police report but after talking to ssi they told me I need to . The lady I talked to at direct express was nice the 2nd team so they sent out forms stating I need to return them in 10 days time I would be refunded what j was lost so 4 days to get it filled out collected all my forms needed and sent back next day 2 day express with tracking # .

I called Tuesday and the lady told me they didn't receive it , I explained to her I know better because I tracked it and was delivered on Friday within the 10 day period she told me well it was not processed yet , do theses people realize that some people only have ssi as an income and they depend on it to pay bills and medical needs she told me I would have to wait 45 to 90 days . I personally think If this card company has got the contract to have the disability money put in there card they should have some kind of insurance on fraud cases like the banks do not o well wait till your living in cardboard box with your kids. ... I also explained to them that my password and security questions was changed in there system with out my knowledge and they was lost to what I was saying so they put in the order to have there Web team call me to reset it well when they called tried explaining to them they had no clue and asked for my card that was stolen # I told them I have not received my new card and that my account was broken into they told me call back when I get my new card. ..

I'm upset with this company and ssi. They need to have some kinda protection against credit card fraud I mean after doing little research from my understanding the direct express cards get hacked into almost 20 thousand people a month and ssi almost 60 thousand think someone would try to put a system in place to prevent this from happening to the disabled people we are victims and that's only income we have I'm waiting to see if I get my 1100 dollars back but not holding my breath cuz seems to me this card company could care less I will be writing my state attorney and who Ever I need to get people's attention on this matter I can't afford my meds needed and the state is no help on insurance wise they want 500$ for insurance and I'm disabled and won't get medicare for another 8 mths which I think is not right ... Will update if any progress on my status but think direct express needs to up there security and Web services cuz someone needs to help protect our funds