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Direct Express / Comerica Direct Express Card for Social Security Refuse to assist me. Never give the same answer Internet
I was not happy to find out that once I was approved for Disability that I would be getting a Debit Card from Comerica Bank. Comerica Bank would debt my account on a preauthorization for fees that never happen.
I have nothing but difficulty with their Direct Express Debit Card. I have been trying to transfer my funds to an actual bank. It is all automatic. It keeps telling me that my information isn't correct.
I double, double check it then call and get a person. The last person was a supervisor. I told her it wasn't working. She stated that it didn't even show an attempt on my part. I had tried several times. She didn't really care but to start telling step by step instructions on how to do it. I already know how to do it and told her I didn't appreciate her talking down to me.
I informed her each time, I get a different. She apologized but didn't care. I asked to speak to her manager. She claimed no one was available. I was never given a name.
Please DO NOT do business with Comerica Bank/Direct Express unless you have no need for your benefits. Direct Express will make it impossible to get them but charge you for attempting too.