Direct Express My husband lost his direct express card san antonis, Texas
My husband lost his direct express card on the 7th of nov, we called this company for a replacement and to no avail sine the 7th have we received a replacement card, we have faxed to 2 pieces of id to direct express 4 times now mind u this card has his social security funds on it $1563 dollars which is sitting at the direct express office. when this company received the faxes they said the faxes are to dark, they cannot read them. I went to a differnt company and ard refaxed the 2 peices of id that was requested and mind u have to wait 48 hours business days only we have waited a total of 192 hours and still have not received his replacement card. The last day of going back and forth faxing th 2 peices of ids and waiting 48 hours, was this past fri we call tues i hope this issue can be resolved and I will NEVER deal with direct express again matter of fact i took my husband down to the social security offfce and cancelled ther services, this is the only income he has and he cannot pay his rent or anything due to this company and ther crap, so all beware of direct express what seem like a quick fix can turn into a nightmare.
1 Updates & Rebuttals
BrendaE
Michigan City,Indiana,
United States of America
They have not given our money back after 4 months
#2Consumer Comment
Mon, December 31, 2012
I have been through so many of the same things you were told. They have not given my husbands money that was on his card when he passed away. It was not owed to Social Security, they said they did not want it and it would not be sent to them. It has been 4 months now and still have not received a penny of it. They did not make notes of previous calls and never returned my calls left on the message server. Every time they told me I needed a peice of information it was never followed up on. One lady went and got my fax by the fax machine that was faxed to them over 30 days before! They are so unprofessional, I have never seen a company like this before.