Direct Express Terms & conditions Michigan City Indiana
On April 3 I discovered my former cable company had billed my direct express card $148 upon calling direct express I was told this was the 4th attempt and 3 others for $140 that weren’t approved. So I disputed this transaction. Today upon calling direct express I was told my dispute was denied. That the terms and conditions of the cable network were followed. We are talking a company I was on auto pay with that I turned off and was still off after this transaction. I also did not authorize this transaction. If there was a bill I’d never received it. So how would I know to pay it. I had paid the last bill of the contract. Furthermore, the direct express rep told me I needed to call dish fir the refund. ARE YOU KIDDING ME? It’s an unauthorized transaction.
What are your terms & picies for this? He replied we do not honor those transactions. BUT YOU JUST DID! I’m cancelling my card. I’m on SSDI and as I told the direct express rep. I use my card for all utilities, internet, cable, insurance...so if any of them have my card # they can bill me without my permission? I can not afford these people to decide who they can pay and it being my money have nothing to say about it. "YOUshoukdnt have used your card for auto pay” he told me. It was then cancelled. Like your card after June. I’ve had many issues with direct express. If they honor those who bill you more than you it’s time to make a change. They are hard to get a hold of and know very little about the card services. This man didn’t know their policies on unauthorized payments. He had to put me on hold to find out. Beware, go elsewhere.