Complaint Review: Direct Express

I have been using Direct Express for several years now, This past month with them has been a nightmare. I recieved my SSI Payment on my card around 1 a.m . eastern standard time, Sept. 1st. I Then called direct express automated system to confirm my deposit. I normally pay rent on the 5th as that is my due date for rent. I went to the atm on the 5th of September to withdraw my funds to pay my rent, at that point I realized that my card was missing. I then went back to my house and called direct express, at that point i realized after making my way through the automated system using my ssn, that my account had been drained. I live in Cincinnati, I have not left the state in over 6 months. My card was fraudulently used in Colorado Springs, CO Moments after my deposit hitting my account. I was told they would send me a fraud packet to fill out and send back in, mind you this was on the 5th of September. Today is 9/20 and I Still have not received a fraud packet. They told me I had to have the packet in within 10 business days or else I would not be eligible for a provisional credit. Packet didn't come by 9/15 so I was given a fax number to which I faxed in a written statement from me explaining the details and that I had not authorized any transactions in Colorado Springs, Co. I have contacted Direct Express Every single day only to be treated like garbage, cussed out, made look stupid, hung up on, and been told that maybe I should borrow money from someone to hold me over until the 45-90 business days is up so direct express can finish there investigation. I called on the 14th to let them Know I had received a 3- day eviction notice for non payment and I would be out on the streets by the 17th. On the 17th I called to let them know I was being evicted and I had no money, no where to go , no nothing. They informed me my situation was very unfortunate but they cant do anything else, I would have to just wait the 45-90 days for the investigation to be finalized. $732.57 was taken off my card. I have gone without eating several days, as well I have been sleeping outside. I have been given nothing but the run around , meanwhile my life has fallen apart due to direct express. I have asked to speak with managers, only to be told the managers are going to tell me the same thing. The money that was taken was all the money I have for the month to live off of.