Complaint Review: DIRECT EXPRESS

This month I went to the post office and purchased two money orders for a total of $184.90 cents, later that day I checked their mobile phone app to calculate my balance and pay more bills. I immediately noticed that my balance was not what it should be so I looked at the transactions only to find the USPS transaction duplicated as to the transaction number and dollar amount. When I did the math it’s completely obvious that it’s a double dip/duplicate deduction. I then started trying to contact Direct Express only to encounter recordings, a phone tree that goes no where and eventually you end up on hold and then suddenly disconnected. This frustrating process went on for more than 24 hours when finally I got a “real” person who then put me on hold for 62 minutes....then I spoke to the “dispute department”, this person told me they were receiving multiple calls for the same problem. He was not able to fix it and I would have to fill out a form that he would snail mail me and receive it in 7 to 10 Days. Then I had to fill it out (if it arrives at all) and can fax it to the number he gave me and then my complaint would be addressed in 45 to 90 Days!! They have 100’s maybe even 1000’s of people that they have robbed of their fixed income and we have to prove they took it and maybe get it credited back in up to 3 months. Don’t deal with these people, demand a paper check be mailed to you, if you insist SSA will issue you a check instead of debit card or direct deposit. This company is abusing elders, and the disabled and social security and the US Treasury’s office informed them, make a stand file your complaint and get SSA to stop doing business with US DIRECT RXPRESS AND ANY OTHER NAME THEY USE!