Complaint Review: direct express

Direct express they have helped people in the past to steal my money! most recenly i tried to draw my money out of an atm to pay my bill because i recieve ssi and only get paid once a month.  The atm shut off why my card was still inside it and still charged me 200 dollar when i recieved no money .

The cashier said call the number on the atm and i did and the guy who anwsered said to call my bank and have them to cancel the last transaction and they wouldnt they said that it takes 45 to 90 to hear anything back.

In a way the social security office is helping these people to rob the disabled and the poor by referring people like me to this company.And even more messed up is they know we live on a limited income already and barely already can make ends meat . to weigh 45 to 90 can leave a person like me homeless but the social security administration doesnt care and neither do direct express.