Complaint Review: Direct Financial

Direct Financial promised to lower the intrest rate on my credit cards. They lied by saying they were part of the credit card services and are part of Visa. They charged my card and later sent a page for me to sign which I didn't sign. I called and asked to cancel and was told they would refund my credit card which would show up on the next statement. I waited and was contacted 2 months later and they were still trying to offer thier "services", I told them I wanted a refund again and was promised it would be taken care of because I was speaking to a manager. This all started last July and of course all the phone numbers are not in service and I have yet to see a penny. I have filed a report with the better business bureau to which there has been no response from Direct Financial.

Jennifer
Fridley, Minnesota
U.S.A.