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Direct Gardening.com Directgardening.com is not reliable Internet
Almost all my plants I received from direct gardening died and I had to send for replacements in the spring. Well, they didn't die, they never grew.
They did replace them because luckily I kept the package they came in. The replacements never grew. They have remained sticks in the ground.
Even those I gave to a neighbor never leafed out. I have a drip system so they got plenty of water and i soaked the bare roots for several hours before planting. They leafed.
I contacted Directgardening.com and they said to send the packaging back to them but i didn't have it.It was thrown away. They had all the plants I bought right there in front of them but they would not accept that.
I think, they take advantage of the customers because a lot of people may discard the packaging for many reasons and then they don't have to replace the plants. If they have a record that should be enough proof that you bought the plants.