Complaint Review: Direct Gardening

Warning! Do Not Buy Plants from Direct Gardening. After you place your order and they take your money upfront, weeks and months go by before you receive your order. The quality and packaging of the plants is both poor and sub-standard. Their customer service consits of 1 person which explains why their customer service phone line is always busy or just rings and rings. Their Refund policy consists of Returning your items within 14 days or you are not entitled to a refund. Really? Direct Gardening takes weeks to ship your order but if you want a refund you Must ship back expeditiously!  Also, they discourange you fron sending plants back stating repeatedly the plants appear in poor condition because they are "dormant" and they will be quite fine by Spring. Well, guess what? By Spring, the plants do not look any better and the customer is out of Refund as the return period for a refund has long expired.