Complaint Review: Direct Gardening

When I first contacted them, the online form kept bouncing my order. I e-mailed them to ask what was the problem. They didn’t know but they would look into it. The correction wasn't immediate and finally after trying several times over a few weeks, my order was finally accepted. Then I waited three more weeks for the plants to arrive—they were dead. Direct Gardening’s solution: plant them and wait another six weeks to see if they take. I planted them and after a week, my landscaper declared them beyond dead. I contacted Direct Gardening a second time asking how long it would take for a replacement to arrive since I was now within a month of planting season ending here in the northeast. Direct Gardening’s answer was a snide, “read our previous e-mail about how to get replacements” but neglecting to give an answer as to how long it would take for those replacements to arrive. With that, I called my credit card company and cancelled my payment including the almost ten dollars for shipping me dead plants. Stay clear of this very unprofessional company.