Direct Gardening Refused to cancel order with 7 day notification prior to shipping Bloomington Illinois
1. Lied to by initial POC regarding product (they stated plants 6-12 inches) (10/17)
2. Called to cancel after finding out product was seedlings. (10/19)
3. Per customer service sent email to cancel product (10/19). They stated "But I cannot guarantee they will get your email"
4. Received email stating shipment has been made (10/26)
5. Spoke with custmer service rep AND supv. regarding returning shipment for refund. I was informed that returning product would entail me having to pay for shpping costs WITHOUT any way for reimbursement. (10/30). Basically because of their internal failures I was the one financially responsible for getting them back their (probably now dead) product.
6. I was refused the opportunity to speak with the "office manager" by them saying "she doesn't speak to clients of the phone".