Complaint Review: Direct Gardening

I placed an order on 6/19/2010 on 6/30/2010 I received a bag of moldy
daylilies and hostas. I called them and told them that they looked
horrible and moldy and could I get replacements. They said that it was
normal for them to look like that and just to plant them. So I did.
After about a week I looked up reviews on Direct Gardening. I wish I
would have before I ordered. If i had I wouldn't have ordered from them.
So I called them up again and said I wanted a refund. I was told that I
had to wait 6 weeks to see if the plants would come up first. After
almost 6 weeks I called them again and said that all of the plants were
dead and that I wanted a refund. They then said I would have had to
gotten it within 2 weeks of receiving my order. I asked for one within
that time and was told I had to wait 6 weeks to see if the plants would
come up first. So they said to even get replacements I had to send in a
letter and the packing list. So i sent the packing list and a letter
stating that all of the plants were dead. I get a letter back in about a
week asking which plants were dead! DUH! I said all. I had put my phone
# on the letter to so all they had to do if they were that stupid and
could figure out which one all meant all they had to do was call. So I
call them up and said I want a refund. They again said it was too late
but I could get a replacement if I sent in my packing list and letter
asking for replacements. I said I just did and in my letter it said all
were dead and I got a letter back asking which ones were dead. The lady
said all isn't descriptive enough you have to list out each one that
died. I then filed a complaint with the BBB. the company sent me a
letter saying to send the packing list in and they will expedite the
handling of my replacements. That was on 8/28/2010. the next day I sent
them everything they asked for. I still on 9/16/2010 haven't heard
anything from them. Every time I call them i get a rude person who has
no idea what is going on.