Complaint Review: Direct Merchants Bank

In 2001 my mother retired and paid off all of her debts and requested her accounts be closed. So she thought. In the past year Direct Merchants Bank started calling her stating she had an outstanding balance with them. She told them everytime they called that the account was paid off in 2001 and closed. This went on for about 6 months day after day they would call wanting a payment and even tried talking her into reducing her amount owed if she could commit to paying on her balance (which she knew she did not have).

Then she starts getting calls from a laywers office stating that they were going to sue if she did not pay the balance that DMB stated she owed, this went on for a couple of months.

Labor Day 2005, at my house for a family picnic, my phone rings....it's the Sheriffs Office looking for my mother to serve her papers to appear in Court over this balance with DMB! The Sheriff comes to my house on Labor Day to serve my mother with papers to appear in court mid-November.

Reading the stories in this website have already helped. She has no records of this account, only an entry in her checkbook from 2001 with the check number & date she paid DMB. She thought after 4 years it's safe to throw all that stuff away.

She asked me to get on the web to find DMB telephone number and when I searched DMB this website caught my eye, I've been reading reports for almost 4 hours now. She wanted the phone number to DMB mainly to get copies of her statements from 2001, but by reading the reports already filed looks like that is going to be impossible to get from DMB. I've read how rude DMB personal have talked to people in other reports......DMB does not know what rude is yet!

Her court date is not until mid-Novemer, and I/we would appreciate any legal advise on this matter to help prepare for her court date, as her funds are limited in her retirement.

Daughter of JUDY
TriCities, Tennessee
U.S.A.