Complaint Review: Direct Merchants Bank

I opened an account with Direct Merchants Bank back in October of 2002. When my card arrived it had the wrong name on it.

I called requesting it be changed and a new card sent out. I was told I had to fill out a form, the young man would mail it to me.

It comes to December 6th and I had not received the form or a statement(oddly enough I was able to use the card).

I called the customer service department and was told all mail was returned.

I corrected all the information with the represenative and she stated she would sent a statement out as well as the form.

She also stated no payment was due til the 28th of December. I questioned this and she stated again no statement is due til the 28th of December.

I soon find I can't use my card it has been blocked by the company.

I called again and was told that was because I had not payed the balance due for the 28th of November.

I explained the previous conversation I had and was basically told the other rep. did not know what she was doing.

To this day I have not received a form to change the name on my card nor a statement.

jane
mesa, Arizona
U.S.A.