Complaint Review: Direct One Communications

I recieved charges amounting to $61.02 twice on my credit card, and I distinctly remember NOT changing my long distance plan. When I called the number (which I had to find through the Internet), the "Alice" sitting there said that to look up my account, she would need my credit card number again.
I did an even more detailed search on the net, and I've found that people have even filed complaints with the FCC. This should be a criminal matter - fraud is what I'd call it.

Jag
Tallahassee, Florida
U.S.A.