Complaint Review: Direct Retail Advertisers One-Touch Can Opener Laura Orchard

I ordered two One Touch Can Openers in October, 2006 and over the course of several weeks received seven of these plastic doodads. My credit card was charged in three separate orders for a total of $194.15!

The staff of Direct Retail Advertising were incredibly rude when I called to make arrangements to return the five unordered gadgets and get a refund for them. The ill-tempered woman who took my call even said, "You obviously intended to order seven can openers."

The superisor, Laura Orchard, told me to return the five openers (at my expense!) and she would credit my card upon their receipt. The openers were returned by certified mail and the company signed for the openers on December 7, 2006.

I have never received a credit and they won't return my phone calls. Most of the time don't even answer the phone.

This is a ripoff and a scam! Do not do business with this company!

Mary
Williams, Arizona
U.S.A.