Complaint Review: Direct Retail Advertising

I received a can-opener from direct retail advertising, after submitting a payment of $19.90, plus shipping cost, by way of using my check debit card. The can-opener was not as advertised to be. I phoned them of my displeasure. They told me to send it back to the address previously listed. That I did, by taking the item to the post office, so that I would have a receipt. I had been told by them, that, I would receive my refund deposited back into my bank account within 7 to 10 days. This was mailed Dec. 18, 2006. I have yet to receive my refund. Today is, jan. 14, 2007. I am going to attempt to call them at 508-449 4299, hopefully to see why, they are not sending my refund as promised. I am a senior dis-abled citizen that needs my monies. If they do not want to send the monies to my checking account that they took it from, then please send me a valid check for said amount of $19.90.

Emma
akron, Ohio
U.S.A.