Complaint Review: Direct Sat Tv

Beware this company--they are lousy dealers of direct tv.
I made the mistake of ordering satellite equipment from them and it has been nothing but a headache. They make empty promises and they give you the run around.

My story started in June. We recently retired are are actively traveling in our rv. I used direct tv before and many traveleres have the rv kit and watch tv on the "satellite dish" whereever they are. It seemed like a good idea.

In the highways may 2009 edition, I saw the ad for the special. (the special also come in circular form) It promises free upgrade to HD DVR. WHen they sent the equipment (only the installer can open) it said HD DVR, but is a standard dvr receiver. I called and the customer dis-service department says, "Oh no, the promo period is over, you must pay 199.00 to get the HD DVR. You are only entitled to the standard dvr. THey also failed to send the satellite finder that the invoice says I get. Here it is the first of August, and I still can't get HD. It is the old classic "bait and switch". DIrect tv says they can do nothing to help me, but file an escalation clause (yet the ad is full of Direct tv logo) because I used a dealer and not direct tv. Direct Sat is rude (I have a copy of the letter I sent to them) and say there is nothing they can do, but I can BUY an HD receiver. Boy did I get took or what??

Drrocky
Odessa, Florida
U.S.A.