Complaint Review: Direct to home appliances

We've also been ripped off by Direct To Home Appliances.  Ordered an outdoor kitchen and paid $3923 in August 2010.  Todd in sales took my order, insisted on a check (this shoud have clued me in), said the items would ship in 30 days.  To date, we have never received our products.  After the 30 days passed, Todd was Mr. Nasty and wouldn't help, passed us on to Sameer, who passed us on to Angela Brekkar.  My last correspondence with Angela in October, she promised the delivery on 12/5.  I have been emailing Angela all week with no response.  When I look-up her name in their phone directory, she doesn't exist, so can only assume she no longer works for the company.  No one answers in customer service the phone just rings and rings.  I call the sales department and they always answer, obviously to take more money from unsuspecting consumers, but they are nasty and will not help, they just keep passing you off to customer service which appears to be non-existant.  We are interested in joining a class-action suit to stop these thieves.  I have filed a complaint with the SF BBB but it was closed due to no response from the company.  And I have written to the San Franciso district attorney's office.  Unfortunately, we have built our customer's outdoor kitchen to spec and can't just go buy some other product as it will not fit into the stucco enclosure.  We are contractor's and this also affects our business reputation, as we have been unable to complete the job for our customer.