Direct TV DirectTV Preys on Senior Citizens Greenwood Village Colorado
My elderly parents ordered a bundled phone/tv package through Qwest and were not told what the cancellation policy was. The Direct TV service man came out to hook up the tv service, my parents said they were unhappy with the blurry quality of the picture. The installer told them that was the best it would look and gave them some story about the distance from the satellite effecting the quality. May parents verbally informed the installer that the service was unacceptable. He had them sign something that they did not understand and did not recieve a copy of . In the meantime my father had health issues and has been in the ICU with life threatening heart illness. When my mom finally called the Drect TV people to ask them to come and remove their equipment and cancel the service she was told that the "three day period" had passed, and they were commited to pay for 17 more months of service. I believe that the verbal expression of my parents unhappiness with the picture quality should be sufficient notce of cancellation. I also believe that the service person who got my parents to sign the paperwork deliberately took advantage of them because they are elderly.
Tam
Denver, Colorado
U.S.A.
1 Updates & Rebuttals
Destructo
Stuarts Draft,Virginia,
U.S.A.
Tam
#2Consumer Comment
Thu, March 06, 2008
I can understand your frustration, and I was with DirecTV, and hated them. However, both your parents are 18+ and legally eligible to sign a binding agreement. If you feel they are being taken advantage of, you should probably file for Power of Attorney.
I believe the cancellation fee for DirecTV was something around $15/month of the remainder of the contract. We had service for a month, and cancelled our year contract, and they charged something around $90, if I remember correctly.