Complaint Review: Direct Tv

Some time around the middle of 2004 i got direct tv installed a few months after i found out that my unit was getting deployed to operation enduring freedom so i called direct tv to cancel under the military provision and it was around early september one day after i paid my bill which was already a month ahead.

I was then inform that i did not have to return any of the equipment and should see a refund in the mail of the extra money they recieve.

Five months later im still deployed i called and spoke to my wife and she told me that she had just recieved a call from direct tv say i have an outstanding balance.

I got the number and called and was only told the amount was $202.00 i then asked the customer service person what was it for and was told that he does not know i would have to write a letter to the collections department to find out.

I then informed him that i have not recieved any bills from direct tv since September of 2004 which was already paid proir to disconnecting.

I wrote and email to direct tv and a letter to the collections department on or about 1 Feb. 2004 asking for a detail explaination and my entire account history with direct tv, i also asked for them to forward all correspondence to my address here.

Just last night i called and talked to my wife and found out that she had just recieved a letter from a Nationwide Credit Collection Company saying i owe a [ast due balance of $120.00 to my direct tv account and that if it is not recieved it will be placed on my credit report.

After five months of not having this service all of a sudden direct tv says i owemoney they did not even send a bill or anything say that i owed them money but then just send my info off to a collection agency say i owe them money.

Up to this point they have still failed to provide proof of why i owe them. I feel this company is just full of it and unorganized and what is customer service for if all they can do is give you an address to write a letter.

Now here i am serving my country and getting ripped of buy people whom i sacrifice my life for. Great now i understand the whole process of pride in america as they screw me.

Olonzo
fayetteville, North Carolina
U.S.A.