Direct TV Mislead, Lied, No Honor, No Integrity, Poor trained sales people, Poor customer service, thieves! El Segundo California
I was sold a satellite package that included a discount of $25.00 per month off because I have an ATT cellular plan with unlimited data. First bill came in and the discount was missing. I called about the $25.00 per month discount and was denied because I have ATT unlimited plus which does not qualify. I was then told I needed ATT unlimited choice to qualify for the discount and I explained that was not the deal I was presented with when I signed up for the package. ATT was unwilling to honor the sale I was sold when I entered into the contract and therefore broke the contract. I told them to cancel service (within the 1st billing cycle) since they would not honor their end of the deal. Now they are trying to force me to pay a ridiculous cancelation fee because they have poorly trained sales people and a customer service department that does not honor its sales. I wish I had never called Direct TV since it has been misleading and lacking integrity. Now Direct TV wants $552.00 as a cancelation fee for a service I had less than 30days that they tried to over bill me for in the first place.