Complaint Review: DIRECT TV & MY DISH NOW.

I subscribed to Directv and I got a special package that includes local and all hispanic channels. Happens that in order to get a/m I needed to get the oval dish instead of the round dish that was installed in my house. I called Directv and they wanted me to buy the oval dish for US$ 49.99 plus installation. When I explained the problem, Directv recomended me to talk to the private company that installed the dish for them.

I did and they told me that I need to pay us$24.99 plus installation to get the oval dish which I responded that they knew the package I was getting therefore they should have known that I needed the oval dish. Directv blames MyDishNow and viceversa. In conclusion, I'm paying for a package that I'm not getting and either company Directv or MyDishNow do not take the measure and responsability to correct the problem unless they get pay all over again.
Please, see what you can do on this.

Thank you,

Jairo
Jacksonville, Florida
U.S.A.