DIRECT TV ordering pay per view movies more than a year ago Greenwich Colorado Colorado
I have canceled directtv in september because I was offered a better deal with my phone company. I have canceled and send the boxes to directtv and later on I get this bill for over $110 in adult pay per view movies ordered from all my 4 receivers. Now all four receivers did not have a phone line hooked up or a line near them at least. I was told this movies were ordered by remote or by phone line ( which way is it now) and that you will not get a bill next month for the movies but only if you ever hook up a phone line to the receiver or you cancel and you send the boxes back in.
How stupid is that. My kids rooms had each a receiver, in one room I did not even had a tv hooked up to the receiver but I was told that I had ordered movies on that receiver. they sent my bill to collection now and I called them about 7 times before and every single rep. had told me different things. I think directtv is the worst company to have ever dealt with and I will make sure that anyone I know will be aware to stay away from them. Very dissatisfied customer of direct tv. hope no one else will have to go through what I am going through.
daniela
Parma Heights, Ohio
U.S.A.
1 Updates & Rebuttals
Kymberlei
Destrehan,Louisiana,
U.S.A.
This happened to me too!
#2Consumer Suggestion
Mon, November 19, 2007
Almost exactly as you stated.
A phone line was NEVER attached to any of the receivers. After I returned the boxes and was disputing their receivers charges, the same receivers they had in their possession and still charged me. You can look at my own report on Directv.
I asked for definate proof that these adult movies were ordered. They said that when their technicians recieve the receivers, information is downloaded and that is when they say that they got the information that porn movies were ordered.
I again asked for proof. They said that they had a technicians worksheet.
I asked for proof. They said that "they" didn't make up things.
I asked for proof. But added that Directv DOES make up things.
No proof could be provided. They asked me how I would like to pay for them. I replied from the money or deposit of $200.00 that they have already stolen and would not refund.
Phone call ended with me vehemently denying the porn movie charges.
A few days later I receive a letter from Directv that they have credited my account and that no charges were due. (I am absolutely keeping that letter until my memory goes.)
I DEMANDED THEY SHOW ME PROOF.
Good Luck