Direct TV Refused to take off disconnect fee Kulpmont Pa
Went to a local AT&T store to lean about what Direct TV had to offer. Decided to go with them, with the understang that I had a 2 year contrct for the price of $41.97 monthly for the two years.
After one year (this month) I got a bill that doubled. Called customer service and they said our contract for $41.97 was for one year and double for the second year. At that time they didn't offer me any deals to continue to stay with them,so I cancelled my service. After back and forth dealing with customer service; and many phone calls, etc., they refused to take off the fee.
Today, for some reason they offered me a deal, but unfortunately, it was too late, because I already have another cable company I'm dealing with. I even gave them the names of the two people I spoke to at my local AT&T store, but they said they don't contact them. So, here I am with a $233.00 bill that they refuse to eliminate.
I feel because I made a deal with my local AT&T store for $41.97 for two years they should honor that. I would still be dealing with Direct TV if they honored the contract that I agreed upon. I am so frustrated with Direct TV. They were supposed to call me on two seperate occasions, and they never did. I had to do all the calling. They're customer service is just terrible.