Direct TV Satelite Signed us up over the phone for $44.99 and are charging us $69.99, and will not let cancel service 1 week after signing up Glendale Greenwood Village Colorado
We made a choice to change over to Directv per a conversation we had with them over the phone. Which at that point seemed like a great idea as we would be saving money.
1. To begin, we were told that we can have a friend refer us and we would both receive a $50 rebate as a result. The Installer who was called us for scheduling, advised us that we need to call Directv direct in order to receive this rebate. Upon calling on the day of installation, we were told this is no longer possible as the service had already been activated an hour earlier. After 3 hours, and 7 associates, I was able to receive a $50 credit for myself due to this error.
2. One week later, we have received our bill in the mail, and it is again, NOT the programming price that we had agreed on. They are charging us $69.99 for programming when the agreed upon service was $44.99, due to a special they had running in the month of February 2007. After spending several hours talking to Directv directly over the phone once more, they are not prepared to honor the agreed upon programming charge, and we are being told we can not cancel the subscription without a $300 cancellation fee, again, just one week after being installed and being advised that we can cancel within 30 days.
We feel VERY VERY upset about the way this has been handled by Directv, as we have been lied to over and over by their associates. We continue to battle this over the phone with them.
Please someone contact me regarding this issue if you have any advice.
I would like to refuse payment, but that only hurts me in the long run.
Thank you all in advance.
Chris
Charlotte, North Carolina
U.S.A.
1 Updates & Rebuttals
Jennifer
Meridian,Idaho,
U.S.A.
Navigating DTV.
#2UPDATE EX-employee responds
Wed, March 28, 2007
I'm so sorry your having a hard time dealing w/ dtv. I COMPLETLY understand. Part of the training that dtv employees receive is that we needed to follow "policy" and I'm glad that you got your $50 credit, your one of very very very few people that actually do. What I would suggest, knowing that I did work for dtv, is that I would suggest taking down the name AND employee number of each rep that you talk with. I'd also review all documentation that you received from the installer. s/he should have given you a copy of your contract, and in that contract, you should find a statment saying that if you request to cxl act before 30 days, that you are able to do so.
Please also ask for the address to send a customer complaint, and include ALL the details that you can remember. Please please please include all the employee names and #'s. If you can remember any title names of any sales, you'll need to include it in your letter.
Sincerly
ex dtv employee