Complaint Review: DIRECT TV

Like Carie said, it's in your customer agreement. Read what it says under section 5. It doesn't leave any room for interpretation. It says plain as day if you use a credit card, they will use that card to satisfy all debts at the time of cancellation. This is what you agreed to. You can try to start a lawsuit all you want, but what are you going to say? I didn't read my agreement? You really think that's going to hold up?

When I bought a house, I was planning on getting DirecTV and was really excited about it because I couldn't have it in my apartment and my local cable company is terrible. However, I have this strange habit of researching companies before I do business with them, especially if I'm going to be in a contract with them. After realizing that they are the most complained about company in the U.S. and reading their customer service agreement, I never thought about it again.They can raise rateswhenever they like, remove channels whenever the like, they can raid your bank account, and theywill renew your contract if their equiptment fails. I simply can't agree to that.

I'm not patting myself on the head, but I think complaining about something you agreed to after the fact is bogus. You should have read your agreement carefully and researched this company BEFORE doing business with them.

To Carie:

Where in section 5 (e) does it say they can charge a card after 3 payments? When (according to the op) did she give account information to Direct TV?

I am not siding with the OP because of all her problems, people often use their problems as an excuse not to be responsible, I just think that enough is enough with this company.

I agreed with the consumer and want to throw my hat in on any lawsuit. It should not be hard to find an attorney to initiate the lawsuit expecially if it is a national lawsuit. They ripped me off by grabbing over four hundred dollars from my account after recieving the equiptment that they never installed was returned back to them. I have the dated and delivery signature provided by UPS to prove that they recieved everything back but this was not enough to get them to return the funds they took from my account. They clamed they are not responsible for the fraudulant contractors they hire in cases like this. As one person I know I can not beat them as my name is not David. You can go to you tube and watch all the vidios consumers have postedto prove my point. So count me in.

...typically...are the result when big giant corrupt corporations do not behave and our lawmakers tell us to f**k off...the small victims have no other choice..well they can ignore it and blame themselves..or file suit.

Now if you smoke 3 packs a day and decide to sue Marlboro..yes..you may have a case although frivolous...but most likely...if you won the suit or it was settled..you would get NOTHING or next to nothing monetarily..but maybe Marlboro would have to change something with their advertising. baby steps.

Normally and at the risk of oversimplification, a class action lawsuit is "a lawsuit that allows a large number of people with a common interest in a matter to sue or be sued as a group"

There have been a lot of class action lawsuits where the plaintiff has won in excess of $100,000 grand, so not, as you are so quick to claim, does every class action lawsuit only fill the pockets of lawyers.

To Carie in San Diego: apparently you are still loyal as an ex employee of Direct tv.

As I said I had my service for over 2 yrs so I did not have a early disconnection fee due.

On the same day (12/15)Direct TV took out the UNAUTHORIZED Amount of $371.19, We got a disconnect notice in the mailfor the amount of $52.78. I called DTV & told them that I had sent the recievers back that morning and gave them the tracking # of the package.

I was told on 12/24/10 by someone @ DTV that our service had not been diconnected completely on 10/31. We didn't know we still could get some of the channels cause my husband had me disconnect the reciever and get them ready to send back.

On 11/01 we contacted DTV for the return boxes but they said that we would have to wait until our service was commpletely disconnected before we could return the equipment. My husband told them that he no longer wanted to do business with them after paying the bal due and wanted to send the recievers in.^But we were told that we could not send them in that we would have to have our service disconnected first so my husband told them to do it but we were no longer going to be using DTV.

The recievers were not connected to our tvs and we were not using them they kept calling my husband trying to sweet talk him into getting all these "so called great new deals & offers" if we would stay with them & he told them no that we did not want their services any longer.

I DID NOT open my DTV acct. using a Wal-Mart card I used my Bank Check/Credit/Debit card. But but over the 2+ yrs I used my Wal-mart card at least 3 times andI had used it on thelast payment in Sept. but used My Mom's card in Aug & my Bank card in July. So I didn't even use the same card within the last 3 months.

I have NEVER signed up for autopay I have always selected the ONE TIME ONLY payment selection for my payments.

If you tell a company NO I don't want to do business with you don't call again and they keep calling you to come back, isn't that harrassment?

If you tell a company here is what i owe you, now turn off my service today and don't charge me anymore for it, then shouldn't a company do as thier asked?

But NO DTV still charged us the fees for the equipment even though they got it back, and they charged us for service for the month of Nov and part of Dec. even though my husband made it very clear on Nov 1st to turn off the service that day!

So Carie you tell me how do you feel being loyal to a company that rips people off and then hides behind ink on a page or (^)rules they want to use at the time.

Isn't the customer always supposed to be right???

Once again I implore any customer's of any service to read the agreement you have with the company that you are doing business with. One of the items in Directv's customer agreement involves payment upon cancelation:

http://www.directv.com/DTVAPP/content/legal/customer_agreement

Section 5 (e):

"By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation."

While the health and welfare issues you included in your report are heartbreaking, they have nothing to do with the situation. Directv provided you a service that you were unable to pay for after receiving it. You stated that they had worked with you in the past, great, it shows they are not completely heartless. But, just because they worked with you in the past, does not suggest an obligation to continue to work with you. You said that you would get paid on 11/01 and pay your bill then. Directv interrupted your service that day (or maybe it was on 10/31). Why did you not just call Directv and pay your bill and have your service restored on 11/01 as that was your stated intention? No, you called and canceled service (unless it was already canceled for non-pay).

What is at issue then is what the $371.19 was for. Can you break that amount down for us. What part of that was for programming? What part for non returned equipment? What part for an early cancelation fee? This is important because they will not refund any money for programming fees.

To Stacy.. I did read the terms apparently you didn't reand MY POST!!

To Edgrman;) Thanks For your support!!!!

Let the OP go through the process of starting a class action lawsuit (if she is serious.)

OP, I am certain that there are plenty of attorneys in your town who would be happy to take a retainer from you and help you get started.

Before you start screaming Class Action I suggest you look up the term. The only person/people who win in a Class Action are the attorneys/law firm(s).