Direct Way Internet Satellite Service ripoff refuse to service their guaranteed product timely. abusive charge Cincinnati Ohio
About a year ago I purchae a directway internet satellite system. A month after installation the system went bad. It took them two months to send a technician for service. The technician reinstalled the system and we had to pay for reinstallation twice, because their first installation contractor had gone bankrupt. A few months after the system again began to have problems. For at leat two months my wife and I have spent about 20hrs on the phone with "technical support" and never got the service to improve. We have still being payment our monthly bill and requested a technician visit. They repeatedly deny that our system was not working correctly and when finnally got them to offer a tehchnician's visit the say it would be 30 - 45 days. A few weeks after the technician called to make an appointment. They offered to come withing 3-5 days. Never showed. Again we called and the technician offer to make another appointment for 4-5 days. At this time we have lost all trust in the service of this company which is own by Hughes satellites and operated by local contractors at a national level. We like to get our money back for our satellite and the service paid for that was unavailable to us.
Nelson
Warsaw, Kentucky
U.S.A.