Directlender.com rip-off stall tactics unprofessional Fountain Valley California
I was contacted by Directlender.com after I made an online inquiry from an advertisement that stated 24 hour loan approval. I started working with them in Oct and today they informed me that they would not be able to assist with my loan! I am in danger of losing my home because they kept telling me they would be able to obtain my loan.
They do not return phone calls and do not give out their toll free number when calling.
Kathleen
hayward, California
U.S.A.
2 Updates & Rebuttals
Kathleen
hayward,California,
U.S.A.
The company did NOT try to contatc me
#3Author of original report
Wed, June 02, 2004
The company did NOT try to contatc me "immediately" unless 3 months is considered imemdiately. Also, an "alternative financing" source was not offered to me until months later after I had filed a report with the BBB.
Aaron
Fountain Valley,California,
U.S.A.
our policy to try and help all borrowers if they do not qualify for a normal loan
#3UPDATE Employee
Fri, December 05, 2003
Unfortunately in this situation it is impossible to address the actual situation since the person will not give us their complete name.
In general it is our policy to try and help all borrowers if they do not qualify for a normal loan due to credit reasons we immediatly inform them that they were declined but we would be more than happy to try and find alternative financing to save them from forclosure.
These programs are limited and if the borrower has fallen to far behind we may not be able to help. Obviously that was the case in this situation we can not manage the finances or make payments for our customers everyone knows that if you do not make you payments your credit will be damaged.
We regret that we were unable to help this customer but would be more than happy to continue to work with them to try and come up with a solution. If you have any questions our toll free number is clearly posted on our website.