DirectTV, Inc Ordered an new installation of a DVR & Standard receiver for two TV's. Didn't install the second and the install was free but wanted to charge me $199 for the standard receiver that was free Internet
I placed an order online for one dvr and one standard receiver. The tech
installed the DVR then closed the work order before he told me that he only
had an order for one DVR and that's it. When I filled out the order on the
website it said for 2 tvs I remember seeing it but somehow it didn't
translate into the work order. The Tech Jose said that DirectTV messes up
orders all the time. But because he closed the work order I got screwed when
I called customer service and spoke to Racqel and Ward and finally Jennifer.
All I wanted was the standard receiver I should have gotten on the original
install. But now they want to charge me $199 for something if the workorder
hadn't been closed when before he mentioned he only had one order it would
have been free. I'm a new customer and feel very upset and unsatisfied and pissed.
Very poor customer service. Is that theway you treat new customers? I am going to go
back to Dishnetwork most likely because I don't believe Directtv gives a crap.
Should have stayed with Dishnetwork and am going back soon. Sent numerous emails to DirectTV and they reply with kiss my but and pay me $199.