Complaint Review: Directv

Without a doubt, DirecTv really does have the WORST customer service I've ever experienced. They outright lie.

I had an appointment scheduled to have another room connected to my service and no one showed up. When I called (after 45 mins hold time) I was advised that they have no idea why no one showed up. They told me I would receive $100. as a "no-show" guarantee. The next appt. they could give me would be 2 months later. I had to make several calls which took no less than 2 hours to get a sooner appt.

Needless to say, the check for $100. never came, and that took another 2 hours of wasted time making phone calls. Eventually, it came.

When I called to inquire about upgrading my box to DVR, I was told there was a "special" and that I wouldn't have to pay the $99.00 charge for it. Naturally, they charged me anyway, and when I called about it, I was told that I was mistaken-no one would have told me that since there is no such "special". So not only did they lie to me, but then accused me of lying.

I think it's time to switch back to cable or (((competitor's name redacted)))

Shorty
Phoenix, Arizona
U.S.A.

Click here to read other Rip Off Reports on DirectTV

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name