Complaint Review: DirecTV

I've been a good customer of DirecTV since 2004.  My lifestyle has changed, complete with a move, and I no longer watch TV so called to cancel my service before moving.  I was told on 1/2/18, the day I cancelled, that a kit would be sent to my physical location and I would have to return the receiver.  I've returned broken receivers over the years, so didn't give it a second thought.  A week passed and no box arrived so I called them again.  This time I got a broken English speaking person who told me to take the box to UPS, but no instructions on how to do so.  This was the first I heard about taking the box someplace and I looked for a store nearby and the closest was 50 miles.  Note: There was an email stating to take the receiver to a UPS store I found today, but it was hid under the AT&T name.  I was looking for DirecTV emails.   

I called back that same day and was told if I lived more than ten miles from the UPS store, a box would be sent to my house.  The service rep also told me the first box was sent to my old address.  I just recently got a new assigned physical address.  I told her I gave the new address to the rep on the day I cancelled.  She said they didn't update my account.  At this point I am still buying their lies and wait another week.  You guessed it - no box. 

By now I'm seventeen days into a 21 day deadline for getting the receiver back to them.  Their initial instructions when confirming my account was closed said a box was coming.  This email came from DirecTV.  The next came in from AT&T two days later that I missed as I don't have that crappy phone company and wasn't looking for anything from them.  It instructed me to take the receiver to a UPS store and get it back to them in 21 days or I would get a $135 penality.  In the meantime, everyone on the phones at DirecTV was telling me to wait for a box.  Two other emails arrived; one with my bill and another confirming a change was made to my account.  Those both came from DirecTV.  This is a dirty, slight of hand AT&T is using to confuse customers.

I drove the 50 miles and got the receiver to UPS on 1/19/18.  I will close my bank account on Monday because any company who tells a customer two different sets of instruction isn't to be trusted.  I feel like I've been through a war dealing with the lies told me.  All the first person had to tell me was I had to take it to a UPS store with my account number, but nobody did.  Also, the last phone call to them resulted in the rep trying to resign me in a backhanded way by telling me my first month of service was free and she was paying my bill.  When I figured out what they were doing, I told her NO, I wanted nothing more to do with them.  I hate this company and wish the government would protect us from the likes of them better.