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Directv Directv sat tv damaged my home took my equipment and asked for money after i camcelled service Internet
This began in august 2011. I had direct tv service for around a year and me and my wife decided to move. So directv will move your dish and equipment for free. Everything went smoothe until then.
The house i bought sits on a concrete foundation thats around 4ft high on the back of the house. The installer decided to mount the dish on the bottom of the wall where i would run into it with the lawnmower. This is after he tried to mount it on the other side of the house and failed. He filled the giant holes in with globs of silicone.
Well my wife who really doesnt take much notice normally calls me. She says this guy doesnt know what hes doing. So i asked her to put him on the phone. I was still calm at this point.
Well the guy installing was jamaican and hard to understand.i asked him why he mounted the dish on the side of my house because there was a pole the previous owner had a dish mounted on that was alreadu wired in.
And the guy said quote " you want me to put the dish on a (((REDACTED FOUL LANGUAGE)))
"
And i was kinda suprised but said yes if you could because i dont want to run into the dish with my mower.well he went off on me on the phone and my wife was home alone so i thought this guy was nuts. He said i already mounted the gd thing to the wall so if you want it on the pole its going to be $65. So i said ok thats fine the wires are already ran to the pole.
So then he changed his mind and said i already ran the wires under the house and im not putting it on the pole. So at that point i asked him to pack up and leave.when i got home he took all the equipment.drilled holes through my floor,walls,carpet,and two sides of my home. I was angry!
Well i called directv and they told me the installer is a sub company and not employed by them. They told me we signed for the install and when i asked my wife she said she didnt know the guy was there for about a hour. The installer forged a signature for the installed and pried the lock off the basement door and started installing.
Directv told me to get a estimate for the damages which i had to mail in its around $2800 .
they told me they would handle the employee and send me a check. Its been over 7 months and i seen the installer about a week ago on my lunch break still driving that van. And i never got a check. In fact they sent me a cancellation bill and equipment bill which the installer took with him. I will never recommend this company to anyone they have horrible customer service that just transferrs your calls for hours.
2 Updates & Rebuttals
James
guthrie,Oklahoma,
U.S.A.
Cable Industry
#3General Comment
Sat, January 12, 2013
What does going with Directv have to do . With getting treated right and a installer who knows what they are doing.
If you type any of the Cable Companies into the search ie ; Comcast, Cablevision, Charter, Cable One, Time Warner, Cox , AT&T, and all the rest. You will find the same complaints, they lied to me, they cheated me, they took money from me and the damaged my home. This also includes Directv and Dish Network.
Nobody is perfect and I've made my share of mistakes. But Directv has been giving an installers test since 1994. Then in early 2000 I took the Directway test. Then they decided to start charging 150.00 to take the test . With an annual renewal cost of 75.00 for taking the test again.
Directv also had me put them down on my General Liabilty Insurance . If Directv doesn't feel responsible because the installer wasn't an employee. Then why have all this requirements to be an installer.
Taking a test doesn't make you an installer. If your not getting any OJT with someone watching over you. To make sure you understand what's expected of you and train you to do the right thing.
You know putting yourself ( Directv CEO )on a episode of Undercover Boss . Oh look this employee who works in the warehouse who has a bad back . I gave him a desk job so not to worsen his condition.
This does not make you look like a caring Saint. When your company doesn't care about the customers . Who helped pay for your Salary and Bonus with their hard earned Money.
If I'm wrong, then why did 50 State Attorney General Office's . Sue you back in December 2010. Then you paid out over 13 million in fines and restitutions .
Jeremiah
simi valley,California,
U.S.A.
cable guy
#3UPDATE EX-employee responds
Mon, April 09, 2012
HAHAHAHAHAHA! LMAO!
Thats what you get for going with Directv!
(Im not the person who did your install, nor have I ever done anything along that nature)
Sue them, its what needs to be done. The installer should have checked with you on the location of the dish AND where the cables were to be ran BEFORE drilling any holes, thats common practice. At least for me it was.