DirecTV ,DirecTV turns on account in voluntary suspension; charges for service when there's no receiver. POB 6550 Greenwood Village Colorado
After a lightening strike killed my receiver, I phoned DirecTV to suspend my service because I had no receiver. After a few days, I decided to go with another sat company and phoned DirecTV to close my account. I was not under a contract; I had been a good customer for over 15 years.
DirecTV turned my account on for 24 hours in order to close it at midnight and charged me for a day's service which they will NOT refund.
They said its standard procedure and there's nothing they will do for me even though my record shows I had no receiver. Think of all the extra money they make charging folks for an extra day's service before they will close an account .... go figure.
Sharon
Sanford, North Carolina
U.S.A.