Complaint Review: DIRECTV

I inquired as to whether or not Directv had dual tuner receivers similar to Dish Network. The customer service rep explained that they did, so I said "so if I got one of those I wouldn't be charged the $5.99 for the second receiver, right?!" She said yes I would. So I replied, "so then it's not a charge for the receiver, it's an additional charge for having your service?" The rep replied that if I wanted to consider it that way I could.

I was shocked that my bill, which should have been $44.99 plus tax was actually $75 including tax. I find it outrageous that they claim to give you the equipment for free for signing a 1 year agreement with them, when in fact you are actually leasing the equipment. I live in an area where without cable or satellite it is impossible to get television reception, so for them to add all these extra charges is ridiculous!!

Jennifer
Aitkin, Minnesota
U.S.A.