DIRECTV, Inc. Unauthorized Charges From Direct TV Greenwood Village Colorado
On 10-19-2008, Direct TV process an unauthorized charge to my account in the amount of 988.71. I have never had Direct TV and at this point NEVER WILL! My roomate had Direct TV and I made a payment on the account in July of 08. I selected NOT to have a recurring payment and got a confirmation for this. Wouldn't you know once he moved out and had everything disconnected, Direct TV charged MY bank card the 988.71 for HIS unpaid bill and equipment not being returned. I talked with Direct TV and they wouldn't discuss the account with me as it wasnt my account! I said well you guys took the money from my personal account and now you can't discuss anything with me?? I took this up with a Supervisor which got me NO WHERE! They stated that any payment made on the account, they will hold the card information to bill later even though it states one time payment. I explained that this wasn't even my account and I never gave authorization for this transaction, they didn't care.
After 3 days of getting no where with Direct TV, I went to my bank once the transaction cleared my account. I filed a fraud claim. It took 7 days, but after the banks investigation the bank gave me my 988.71 bank. I am so thankful for this as this was some money I put up for my 5 kids Christmas. Direct TV has to be stopped with this unauthorized transactions!!!
I am willing to file whatever needs to be filed against this company to stop this headache from happening to anyone else. Until they change their ways DO NOT pay someone elses Direct TV account with your bank or credit card info! If its your account and you disconnect, change your bank card info FIRST! They will take this money without your knowledge!! So all you other file a claim either with your credit card company or your bank! Direct TV will give you the run around. Direct TV even asked me to fax a copy of my card to them along with my bank statement. Are they NUTS???? I refused as this is my personal info and I didn't want them to take anymore from me than they already have.
I have since changes my banking info so this will never happen to me again! They are running some sort of scam and they thought they got another sucker, but I got news for them!! As of today I am set back to where I was when this whole headache started about 10 days ago. If you have any questions PLEASE contact me! The banks and credit card companies do have policies in place for this type of fraud so use it! Don't use Direct TV you are wasting your time!
Hmatthews5
Maiden, North Carolina
U.S.A.
2 Updates & Rebuttals
Joshnumber21
Pontiac,Michigan,
U.S.A.
I received my refund from them
#3Consumer Comment
Thu, January 22, 2009
Like many people on here, I also had money taken from my account without consent. I used my card to pay a girlfriend's account a few times and like everyone else on here- I DECLINED the recurring payment option.
Fast forward to 3 days before Christmas: we are beginning our Christmas shopping and I-for some reason-called to verify my ATM/Debit balance. $472.66 is missing! I was livid! Long story short- NO CHRISTMAS GIFTS FOR ANYONE.
I filed a complaint with my cardholder company, and they DENIED it! They stated it was a domestic incident and they refused to get involved. I called the DirecTv customer service number and talked to a very helpful person that advised me to fax in my card statement and a letter explaining my circumstances. I did exactly that BUT----I changed my ATM/Debit card to a different number but kept my old number as a "deposit only" account. After about 10 days I had no reponse and they never knew anything about my case when I called to check on the status of it. Finally, fed up, I filed a formal complaint with the BBB. BINGO! Within 3 days my refund was approved and on January 6 I was credited for the entire amount that was fraudulently taken from me, AND the BBB contacted me immediately about it seeking a resolution.
My advice: NEVER and I mean NEVER use a credit card or bank account to pay these crooks! If anyone ever heads up a class-action against these scam artists, you can count on me to support it 110%.
Mimosa
Houston,Texas,
U.S.A.
Pleae give me hope!
#3Consumer Comment
Fri, January 09, 2009
I am in the exact same situation. Directv debited my account for $1500.00. I also had paid on a friend's account. I have disputed the charge with my credit card company and alll I can do now is wait. My rent is already late and the bills are piling up! Someone please give me hope!