DIRECTV plain and simple has no ethics and does not operate on a human level. Carol Stream Illinois
DirecTV plain and simple has no ethics and does not operate on a human level. They cut customers off on the phone, have customers talk to people that cant be understood, rip new customers old TV antenna wires out without permission, and when you are trying to cut costs and need to go to basic directv, they charge you 29.95 for local channels that you can get on an antenna (if you had wires to that antenna of course)! Now this is how some huge companies work, I understand this, but for people like me, the majority I think, feel that they will be treated with decency and with understanding, this of course is not how directv works. So when my 2 year agreement is up I will cancel my directv and pay the other fees I am sure theyll say I need to pay, and take this as another lesson learned.
Tom
richmond, Indiana
U.S.A.
1 Updates & Rebuttals
Case Closed
Tewksbury,Massachusetts,
U.S.A.
How to file a complaint with the state of CA
#2Consumer Comment
Wed, March 19, 2008
Directv's headquarters is located in CA:
Directv
2230 East Imperial Highway
El Segundo, CA 90245
Primary Phone: (310) 535-5000
Primary Fax: (310) 964-6590
Primary Contact: Bobby Vernon ,Customer Care Manager
I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form:
http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf
Here's some info you'll need to complete the form:
BUREAU OF ELECTRONIC AND APPLIANCE REPAIR
Licensee Name: DIRECTV, INC.
License Type: SERVICE CONTRACT SELLER
License Number: 4340
License Status: CLEAR Definition
Expiration Date: July 31, 2008
Issue Date: July 19, 2001
City: EL SEGUNDO
State: CA
Zip: 90245
County: LOS ANGELES
Actions: No
You can fax or mail the form and the state will contact you within a week or two.