Directv Poor Customer Service. I have had two HD DVR systems fail on me and they have the nerve to want me to pay $49.00 for a technician to come out and take a look at it. Internet
Directv
Poor Customer Service. I have had two HD DVR systems fail on me and
they have the nerve to want me to pay $49.00 for a technician to come
out and take a look at it. In addition to this, Directv only offers 3
business days service to get a new receive out to me. When a asked a
supervisor for better customer service and asked if this is how they
treat their long time customers. The supervisors reply was "yes." I
would have cancelled these people a long time ago, but they are the only
ones with the NFL Sunday package which is a must for my husband. If
you are thinking about going with Directv and do not require the NFL
Sunday package, I would definitely think again. Prior to this issue, I
had a problem with them installing my HOME DVR system and it literally
took two weeks to find and settle the problem. I was told on multiple
occassions that someone would call and no one ever called or came out.
The supervisors at DIRECTV need customer service training urgently
2 Updates & Rebuttals
Nitro
Palmdale,California,
DVR resolution
#3Consumer Comment
Thu, June 06, 2013
Good news! DirecTV is sending out a new DVR to me, free of charge. As long as I wind up with what I am paying for, then I will be a satisfied customer.
Nitro
Palmdale,California,
HD-DVR is going down hill fast
#3Consumer Comment
Wed, June 05, 2013
I am having a similar problem with DirecTV. My DVR first began having communication issues with receiver boxes, but now it is also freezing mid recording, and that which it does record has choppy image and audio feed. DirecTV has attempted to trouble shoot via phone with no resolution, but they want me to waste additional time via phone.
Billing is somewhat peculiar as well... I can account for an increase from $80 a month to $125 a month (our promotional period was up on a few premium channels and we decided to keep them.). What I can't figure out is how it went up from $125 a month to $165 a month (no doubt it is likely in the fine print of the contract.)
I am attempting to get DirecTV to return my services to the same level at which we agreed upon when we entered our contract (i.e. functional DVR,) but they are determined to charge me in wasted time and money.
DirecTV reps have been anti email, trying to handle the issue all by phone. Whenever I do get an emailed response it appears to be a cut and paste:
"We are sorry for your inconvenience... Our equipment is extremely reliable... We will need to speak to you on the phone to better assist you..."
While I don't doubt that their equipments durability is comparable to competitive equipment, I do believe that a company would not have a prepared cut and paste statement for something that never happens.